Protecting Elderly Family Members

Common scams targeting seniors and how to have protective conversations

Quick Answer

Seniors are targeted because scammers perceive them as trusting and financially stable. Have open conversations about common scams, establish a "family code word" for emergencies, and encourage them to verify before acting on urgent requests.

Why Seniors Are Targeted

  • More trusting - Grew up in era when people were generally honest
  • Polite - Less likely to hang up on callers
  • Financially stable - Often have savings and good credit
  • Isolated - May be lonely and eager for conversation
  • Less tech-savvy - May not recognize online scams
  • Cognitive decline - May have difficulty spotting inconsistencies
  • Reluctant to admit - Embarrassed to report being scammed
$3.4 billion
Lost by seniors to scams in 2023 (FBI)

Common Scams Targeting Seniors

1. Grandparent Scam

How it works: Caller claims to be grandchild in trouble (jail, accident, stranded abroad). Begs grandparent not to tell parents. Needs money immediately.

Protection: Establish family code word. Always verify by calling grandchild directly or their parents.

2. Medicare/Social Security Scams

How it works: Caller claims to be from Medicare/SSA. Says benefits will be suspended unless you verify info or pay fee.

Reality: These agencies NEVER call to ask for personal info or payment. They send letters.

3. Tech Support Scams

How it works: Pop-up or call claiming computer has virus. Scammer requests remote access and payment to "fix" it.

Reality: Microsoft/Apple never make unsolicited calls. Close pop-ups without clicking.

4. Romance Scams

How it works: Scammer builds online relationship over weeks/months, then asks for money for emergency.

Reality: Never send money to someone you haven't met in person. Video chat before trusting.

5. Lottery/Prize Scams

How it works: "You've won!" but must pay taxes/fees upfront to claim prize.

Reality: Real lotteries deduct fees from winnings. You can't win contests you didn't enter.

6. Charity Scams

How it works: Fake charity calls after disasters or holidays asking for donations.

Protection: Never donate over phone. Research charity first. Donate directly through official website.

7. Home Repair Scams

How it works: Contractor shows up claiming to notice roof/driveway problem. Demands payment upfront, does shoddy work or disappears.

Protection: Never hire door-to-door contractors. Get multiple quotes. Check references.

Warning Signs Your Loved One May Be Targeted

  • Unusual financial activity - Large withdrawals, wire transfers
  • New "friends" asking for money
  • Secretive about finances - Suddenly private about money matters
  • Unpaid bills - Despite having money
  • New subscriptions - Magazines, services they don't use
  • Receiving excessive mail/calls - From unfamiliar sources
  • Gift cards - Buying large amounts of gift cards
  • Defensive about phone calls - Won't discuss who's calling

How to Have the Conversation

Approach with Respect:

  • Don't be condescending - Avoid "you're too trusting" or "you don't understand"
  • Frame as partnership - "Let's protect each other from scams"
  • Share your own close calls - "I almost fell for this..."
  • Emphasize sophistication of scams - "These scammers fool everyone"
  • Focus on empowerment - Give them tools to protect themselves

Practical Steps to Discuss:

  1. Establish code word - For family emergencies. "If I'm really in trouble, I'll use our code word."
  2. Verify before acting - "Always hang up and call me if someone asks for money."
  3. Never rush - "Legitimate organizations give you time to think."
  4. Don't answer unknown numbers - Let them go to voicemail
  5. Never give personal info - Over phone unless YOU initiated the call
  6. No gift card payments - Government/legitimate companies don't accept gift cards
  7. Trusted advisor system - "Call me before any financial decision over $X"

Protective Measures You Can Implement

Financial Protection:

  • Monitor accounts - With their permission, review statements regularly
  • Set up alerts - For large transactions
  • Consider power of attorney - For financial decisions if cognitive decline
  • Credit freeze - Prevents identity thieves from opening accounts
  • Do Not Call Registry - Register at donotcall.gov

Technology Protection:

  • Install call blocking - Apps like RoboKiller, Nomorobo
  • Set up spam filters - On email
  • Install antivirus - On computer
  • Ad blockers - Prevent malicious pop-ups
  • Simplify tech - Remove unnecessary apps/accounts

Communication:

  • Regular check-ins - Daily or weekly calls
  • Be their "verification hotline" - "Call me anytime to verify something"
  • Share scam alerts - Forward warnings about current scams
  • Encourage social connections - Loneliness makes people vulnerable

What If They've Been Scammed?

Respond with Compassion:

  • Don't blame - "These scammers are professionals"
  • Reassure - "This happens to smart people every day"
  • Focus on solutions - Not on the mistake
  • Protect from shame - Many victims don't report due to embarrassment

Take Action:

  • Contact bank immediately - Try to stop payment
  • Report to FTC: reportfraud.ftc.gov
  • Report to local police
  • Place fraud alert - With credit bureaus
  • Monitor credit reports
  • Change passwords - If personal info was compromised

Prevent Future Scams:

  • Increase monitoring - More frequent check-ins
  • Consider more controls - Joint accounts, alerts
  • Report to Adult Protective Services - If cognitive decline is factor