Tech Support Scams: Fake Microsoft/Apple Support (2025)

Quick Answer

Microsoft and Apple NEVER call you unsolicited. Pop-ups saying "Your computer is infected, call this number" are scams. Real tech companies don't cold-call customers about viruses.

How Tech Support Scams Work

Method 1: Fake Pop-Up Warnings

You're browsing the web when suddenly a pop-up appears:

"WARNING: Your computer is infected with 5 viruses!"

"Call Microsoft Support immediately: 1-800-XXX-XXXX"

"Do not close this window or your data will be lost!"

Reality: This is a fake pop-up. Close your browser (Ctrl+Alt+Delete if needed). Real virus warnings come from YOUR antivirus software, not web pages.

Method 2: Unsolicited Phone Calls

You receive a call: "This is Microsoft/Apple support. We've detected viruses on your computer."

Reality: Microsoft and Apple NEVER make unsolicited calls. Hang up immediately.

Method 3: Fake Email Alerts

Email claims your Microsoft/Apple account has issues and provides a "support" number to call.

Reality: Go directly to microsoft.com or apple.com to check your account. Don't call numbers in emails.

Red Flags of Tech Support Scams

Unsolicited contact - Real tech companies don't cold-call
Urgent warnings - "Your computer will be damaged in 5 minutes!"
Request for remote access - Scammers want to control your computer
Payment demands - Asking for gift cards, wire transfers, or cryptocurrency
Pressure tactics - Won't let you hang up or think it over
Fake company names - "Microsoft Certified Partner" (not a real thing)

What If Scammers Have Remote Access?

Act Immediately

Right Now:

Disconnect from internet - Unplug ethernet or turn off WiFi
Turn off computer - Hold power button if needed
Don't turn it back on until you've taken protective steps

Next Steps:

Change all passwords from a different device
Enable 2-factor authentication on all accounts
Call your bank if you gave payment info
Run antivirus scan in Safe Mode
Check for unauthorized software (TeamViewer, AnyDesk, etc.)
Monitor bank statements for unauthorized charges

Consider Professional Help:

If scammers had access, consider taking your computer to a legitimate repair shop to ensure no malware or backdoors remain.

How to Get Real Tech Support

Microsoft Support:

Website: support.microsoft.com
Phone: 1-800-MICROSOFT (1-800-642-7676)
Never: Calls you unsolicited

Apple Support:

Website: support.apple.com
Phone: 1-800-MY-APPLE (1-800-692-7753)
Never: Calls you unsolicited

General Computer Help:

Visit manufacturer's official website
Use Geek Squad or other reputable local services
Ask friends/family for recommendations
Never call numbers from pop-ups or unsolicited emails

Protection Tips

Use legitimate antivirus software (Windows Defender is free and good)
Keep software updated - Enable automatic updates
Don't call numbers in pop-ups - Close browser instead
Never give remote access to unsolicited callers
Be skeptical of urgency - Real problems rarely require immediate action
Verify independently - Go directly to official websites

Tech Support Scam Protection